For your own security, we suggest to create an account before any purchase.
The Optical Shop Ltd. offers both domestic and international shipping for online purchases. Once a purchase has been made, you can expect to receive your product within 1-2 weeks (depending on the type of lens, availability, and which shipping option you choose). If there are any unexpected delays that occur, you will receive an email from us notifying you. The option to pick up your product personally is also available.
To return a product, please keep everything in the original packaging and send it back within 30 days of the purchase. The product must be sent back in its original damage free condition. Once the product has been inspected and approved, a full refund for the product will be issued. Please note that prescription lenses are non-refundable. If the reason for the return is due to an error on our part, we will gladly cover the return shipping costs.